SHIPPING AND RETURN POLICY
DELIVERY is FREE in Canada on orders of $ 200 or more.
If you do not want to pay shipping costs, you can come and pick up your purchase in the store by selecting "Pick up in store" when the time comes to choose a shipping method.
The Pick up is at: Olam 4339 St-denis Street, Montreal, Qc H2J 2K9
Shipping costs to the United States are $ 25. Boutique Olam Mousseline are not responsible for customs and shipping fees that may be related to them.
The SALE items are FINAL SALES. On the other hand, if you are not completely satisfied with your online purchase, and it was purchased at regular price, simply send it back to us for an exchange or refund.
Olam+Mousseline only accepts returns within 10 days of the date of purchase. The item must be returned in its original condition, new (never worn) and with all the labels. Shipping and handling charges are not refundable. All jewelry, lingerie and sale items are final sales and cannot be returned. Returns must be sent prepaid. Please include a note explaining the reason for your return. We are not responsible for packages lost or sent to the wrong address.
The address for returns:
4339 Saint-Denis street
Olam + Mousseline will refund customers with the same payment method used during the original purchase. Returns are made upon receipt of the goods. You will receive a confirmation by email when your exchange or return is made. In the event that the goods cannot be exchanged, we will refund you.
Payments: We accept the following payments: Visa, MasterCard and Amex. In case of return, we offer a refund, exchange or credit note service. All sale items are FINAL SALE. When a credit note is issued, it can be used in our Olam and Mousseline stores.
If a transaction is cancelled due to bank authorization refusal, identification may be requested to avoid fraudulent payments. If you have any questions regarding payments, please email us at firstname.lastname@example.org and we will be happy to answer you.
Pricing: Prices displayed on the Olam + Mousseline website do not include taxes and shipping. Sales taxes applicable in Quebec (GST 5% and QST 9.975%) are aggregated and will be added at the time of your payment.
We reserve the right to cancel an order if stocks are no longer available. While we make every effort to keep stock levels current and accurate, items appearing as "in stock" may not be available for order. In the event that the transaction has already been completed, the Olam and Mousseline team will contact the customer and a refund will be issued based on the original payment method.
We reserve the right to change prices and modify our promotions without notice.
Order Confirmation: An email will be sent to your email address. Please check your billing and shipping address carefully as we are not responsible for typographical errors. Purchases made on the website will be shipped to the recipient under a contract of carriage between the user and Canada Post. Once the package is shipped, any damage, breakage or loss is the responsibility of the Canada Post carrier.