SHIPPING POLICY

Thank you for shopping with Olam + Mousseline. This policy explains how we ship your orders, applicable shipping costs, delivery estimates and what to expect after placing an order.

1. Order Processing

Unless otherwise stated on our website, orders are processed as soon as possible during regular business days.

You will receive an order confirmation email after your purchase and a shipping confirmation email with tracking information once your order has shipped, where available.

2. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery estimates are not guaranteed and begin once your order has shipped. Delivery times may be affected by carrier delays, weather conditions, customs inspections or other circumstances beyond our control.

3. Shipping Costs

Canada

Shipping charges are calculated at checkout based on the destination and selected shipping method.

Free standard shipping is available on Canadian orders of $250 CAD or more, before taxes.

United States

A flat shipping rate of $30 USD applies to orders shipped to the United States.

Shipping charges cover transportation only and do not include customs duties, import taxes, brokerage or handling fees.

4. Customs Duties, Taxes and Import Fees

Canadian Orders

Applicable Canadian sales taxes, including GST, HST, QST, PST or RST, are calculated at checkout where required.

U.S. Orders

Orders shipped to the United States may be subject to import duties, customs fees, taxes and carrier brokerage or handling fees.

These charges are not included in the shipping fee and are the sole responsibility of the customer. They may be collected by the carrier before or upon delivery.

Olam + Mousseline is not responsible for these additional charges.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link, where available.

Please note that tracking information may take some time to update after your order has been shipped.

6. Shipping Destinations

We currently ship to Canada and the United States.

International orders may be subject to customs duties, import taxes, additional fees and customs-related delays.

7. Address Accuracy

Please ensure that your shipping address is correct and complete at checkout.

If you need to correct your address, contact us as soon as possible. We may not be able to make changes once your order has shipped.

8. Lost, Damaged or Delayed Packages

If your package is lost, damaged or significantly delayed, please contact us. We will do our best to assist you and work with the shipping carrier to resolve the issue.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We may be able to accommodate changes before your order ships. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Any approved refunds will be issued to the original payment method, where possible.

10. Contact Us

If you have any questions about shipping, please contact us:

Email: boutiquealam@gmail.com

You may also reach us through the contact information provided on our website.